RETURNS

Items can be returned within 30 days after the date of a purchase either for a full refund of an original purchase of an item or an exchange for a product of an equal value. Items returned after 30 days from the date of an original receipt are not eligible for a refund/ exchange. Shipping and handling costs are not included into the refund amounts.

Only the items unused items in the original unopened package are eligible for return.

All returns must include the original receipt or a proof of purchase.

Before returning, email us at support@casidormodels.com

REFUNDS (if applicable)

We will notify you when we receive your returned item. Please allow 2-4 business days as we inspect returned item and make a decision whether or not an item is eligible for a full refund/replacement.

Upon approval you refund will be issued and reimbursed to the original method of payment. Refunds and exchanges do not include packaging or shipping costs.

Before returning, email us at support@casidormodels.com

DELAYED/MISSING REFUNDS (if applicable)

If your refund has not been issued within the indicated number of days, please check your payment account. If the refund has not been applied to your payment account contact your bank as it may take additional  time for your  refund to reflect on your account. There is often a processing delay before refunds are posted.

If you are still not able to locate your refund after completing the steps above, please contact us at support@casidormodels.com

SALE ITEMS

Only regular priced items are eligible for replacement/refund.

EXCHANGES (if applicable)

The only items eligible for replacement/refund are the ones that were received defective or damaged. If you need to exchange a defective/damaged item, contact us via the e-mail: support@casidormodels.com

We review your claim and notify your whether or not your item is eligible for replacement. Before returning, email us at support@casidormodels.com

GIFT PURCHASES

When a turned item was purchased by a 3rd party and processed as a “gift” at a checkout and shipped to your address, we will issue you a gift certificate in the amount of the original purchase price of this item after you return is processed.

Gift purchases that were  shipped to buyer’s address directly will be issued a refund in buyer’s name and shipped  to the buyer’s mailing address on file. 

PACKAGING AND SHIPPING COSTS

Our customers are responsible for paying all shipping and packaging costs for the returned items. We will deduct shipping and handling costs from the amount or your refund. The delivery time of your return items may vary as they are shipped from different warehouses locations.

We are not responsible for lost/stolen items. For shipments values of over $50 we recommend choosing  a tracking/certified shipping method or to purchase a shipping insurance.

REPLACEMENT OF A DEFECTIVE/BROKEN PART

We work to ensure that the assembly of our models brings the highest level of satisfaction and joy to our customers. If in the process of an assembly of our models a certain detail sustained unintentional damage, we’ll be glad to replace it for you.

This is what you need to do:

• Send us your order number
• A photo of a broken/damaged part
• Include your shipping address

We gladly will  send you a new part. Please allow 15-20 business days for delivery as all the spare parts for our models are shipped directly from the warehouse at a factory in Ukraine where all the model are being manufactured.